1. Acceptance of Terms
By accessing our website, scheduling services, or using any of our automotive repair services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
Agreement Formation
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Fix My Ride ("Company," "we," "us," or "our").
Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Capacity
By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
2. Our Services
Fix My Ride provides professional automotive repair and maintenance services, including but not limited to:
General Maintenance
- Oil changes and fluid services
- Brake inspection and repair
- Tire services and alignment
- Battery testing and replacement
- Preventive maintenance programs
Engine & Transmission Services
- Engine diagnostics and repair
- Transmission service and repair
- Cooling system maintenance
- Exhaust system repair
- Electrical system diagnostics
Body & Paint Services
- Collision repair
- Dent removal and bodywork
- Paint services and touch-ups
- Glass repair and replacement
- Detailing services
Service Limitations
We reserve the right to refuse service for any reason, including but not limited to:
- Vehicles deemed unsafe to work on
- Services beyond our capabilities
- Non-payment of previous services
- Abusive or threatening behavior
3. Appointments & Scheduling
Appointment Booking
Appointments can be scheduled through:
- Our website booking system
- Phone calls during business hours
- Email requests
- In-person visits
Appointment Confirmation
All appointments must be confirmed by our staff. Appointment requests are not guaranteed until confirmed.
Cancellation Policy
- Customer Cancellations: Must provide at least 24 hours notice
- Late Cancellations: May result in a cancellation fee
- No-Shows: May be charged a no-show fee
- Company Cancellations: We will provide reasonable notice when possible
Rescheduling
Appointments may be rescheduled subject to availability. We will make reasonable efforts to accommodate rescheduling requests.
Wait Times
While we strive to honor appointment times, actual service times may vary due to:
- Complexity of repairs discovered during service
- Parts availability
- Emergency repairs
- Unforeseen circumstances
4. Estimates & Pricing
Free Estimates
We provide free estimates for most services. Estimates are:
- Based on visual inspection and initial diagnostics
- Subject to change upon detailed inspection
- Valid for 30 days from the date issued
- Not binding until work authorization is signed
Diagnostic Fees
Some complex issues may require paid diagnostic services:
- Diagnostic fees will be disclosed upfront
- Fees may be applied toward repair costs
- Customer authorization required before diagnostic work
Price Changes
If additional work is discovered during service:
- We will contact you before proceeding
- Additional authorization may be required
- You have the right to decline additional work
- Original estimate remains valid for authorized work
Parts Pricing
- Parts prices are subject to supplier pricing
- We use quality OEM or aftermarket parts
- Customer may request specific part brands
- Used parts may be available upon request
5. Payment Terms
Payment Methods
We accept the following payment methods:
- Cash
- Credit and debit cards (Visa, MasterCard, American Express)
- Personal checks (with proper identification)
- Financing options (subject to credit approval)
Payment Terms
- Payment is due upon completion of services
- Vehicles may not be released until payment is received
- Financing terms will be specified in separate agreements
- Late payment fees may apply to outstanding balances
Disputed Charges
If you dispute any charges:
- Contact us within 30 days of service completion
- Provide detailed explanation of the dispute
- We will investigate and respond within 10 business days
- Resolution may include adjustment, credit, or explanation
Collection
Unpaid balances may be subject to:
- Collection agency referral
- Legal action
- Credit reporting
- Vehicle lien (where legally permitted)
6. Warranty & Guarantees
Service Warranty
We provide a 12-month or 12,000-mile warranty (whichever comes first) on:
- Labor performed by our technicians
- Parts installed by our shop
- Workmanship and materials
Warranty Coverage
Our warranty covers:
- Defects in workmanship
- Failure of parts due to manufacturing defects
- Repair or replacement of defective work
Warranty Exclusions
Our warranty does not cover:
- Normal wear and tear
- Damage from accidents or misuse
- Modifications made by others
- Failure to follow maintenance recommendations
- Acts of nature or environmental damage
- Customer-supplied parts
Warranty Claims
To make a warranty claim:
- Contact us as soon as the issue is discovered
- Provide original service documentation
- Allow us to inspect the vehicle
- We will determine appropriate remedy
Manufacturer Warranties
Parts may be covered by separate manufacturer warranties. We will assist with manufacturer warranty claims when applicable.
7. Limitation of Liability
Liability Limits
Our liability for any claim related to our services is limited to:
- The cost of the specific service performed
- Repair or replacement of defective work
- Refund of payments for unsatisfactory service
Excluded Damages
We are not liable for:
- Consequential or incidental damages
- Lost profits or business interruption
- Rental car expenses (unless specifically agreed)
- Personal injury (covered by insurance)
- Damage to personal property in vehicle
Force Majeure
We are not liable for delays or failures due to:
- Natural disasters
- Government actions
- Labor disputes
- Supplier failures
- Other circumstances beyond our control
Insurance
We maintain appropriate business insurance, including:
- General liability insurance
- Professional liability insurance
- Garage keeper's liability insurance
8. Customer Responsibilities
Vehicle Condition
Customers are responsible for:
- Providing accurate information about vehicle issues
- Removing personal items from the vehicle
- Ensuring vehicle is safe to drive to our facility
- Providing keys and access codes
Authorization
Customers must:
- Provide written authorization for all work
- Have legal authority to authorize repairs
- Approve any changes to original estimate
- Pick up vehicle within reasonable time after completion
Communication
Customers should:
- Provide accurate contact information
- Respond promptly to our communications
- Notify us of any changes in contact information
- Ask questions if anything is unclear
Vehicle Storage
For vehicles left at our facility:
- Storage fees may apply after 30 days
- We are not responsible for personal items
- Vehicles may be moved as necessary
- Abandoned vehicles may be disposed of per local law
9. Intellectual Property
Website Content
All content on our website is protected by copyright and other intellectual property laws. This includes:
- Text, images, and graphics
- Logo and branding materials
- Software and code
- Service descriptions and pricing
Permitted Use
You may:
- View and print content for personal use
- Share links to our website
- Reference our services in reviews
Prohibited Use
You may not:
- Copy or reproduce content without permission
- Use our branding for commercial purposes
- Modify or create derivative works
- Reverse engineer our website or systems
10. Termination
Termination by Customer
Customers may terminate service agreements:
- Before work begins (subject to cancellation policy)
- By mutual agreement with the company
- Payment required for completed work
Termination by Company
We may terminate service agreements for:
- Non-payment of services
- Breach of these Terms
- Abusive or threatening behavior
- Safety concerns
Effect of Termination
Upon termination:
- Payment is due for completed work
- Vehicle will be returned in current condition
- Warranty remains valid for completed work
- These Terms survive termination where applicable
11. Governing Law
Applicable Law
These Terms are governed by the laws of the state where our business is located, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or our services will be resolved through:
- Good faith negotiation
- Mediation if negotiation fails
- Binding arbitration if mediation fails
- Local courts for small claims matters
Jurisdiction
Any legal proceedings will be conducted in the courts of the jurisdiction where our business is located.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
